casino divine Privacy Policy
Our full commitment to how your personal information is collected, used, and protected is detailed here.
1. Introduction
Welcome to the casino divine platform. This Privacy Policy ("Policy") explains how casino divine ("we", "our") collects, uses, discloses, and protects your personal information. By using this website and mobile application, you are agreeing to the terms of this Policy.
We believe that proper protection of personal information is the foundation of a healthy and trustworthy digital environment. That is why we take the utmost care at every step of collecting, storing, and processing your information. Please read this Policy carefully before using casino divine's services.
This Policy should be read together with our Terms and Conditions, which set out the overall framework for use of our services.
2. What Information We Collect
Various types of information are collected when you register and use casino divine's services. The main categories of information collected are described below.
2.1 Information You Provide Directly
Information you provide yourself during account registration, transactions, or support requests:
- Full name and date of birth
- Email address and mobile number
- Address and nationality
- National ID or passport number (for identity verification)
- Financial information such as your bKash, Nagad, Rocket, or Upay number (for processing transactions)
2.2 Automatically Collected Information
When you use our platform, certain technical information is recorded automatically:
- IP address and device identifier
- Browser type and operating system
- Login time, date, and session activity
- Gaming history and betting records
- Page visit patterns and click patterns (for analytics)
2.3 Cookies and Similar Technologies
We use cookies and similar tracking technologies to help improve your browsing experience and analyse site performance. You can change your browser settings to manage cookies, however disabling certain cookies may limit some features of the site.
3. Purpose of Using Information
casino divine uses collected information only for specific, lawful, and clearly defined purposes. We do not use any information for reasons other than those described below.
3.1 Account and Service Management
Your information is used to create and maintain your account, process deposits and withdrawals, and keep a record of your gaming history.
3.2 Identity Verification and Security
We follow an identity verification process to prevent fraudulent activity and ensure account security. This is an essential step in protecting your funds. We store your information using modern security measures including SSL encryption.
3.3 Responsible Gaming
We monitor gaming patterns so that we can offer you responsible gaming guidance and support when needed. This information is never used against you — it is kept solely for your wellbeing.
3.4 Customer Support
When you contact us for support via live chat or email, your account information is used to provide you with accurate assistance.
3.5 Promotional Communications
With your consent, we may inform you of new offers, bonuses, and promotional information via email or message. You can stop receiving these communications at any time.
3.6 Legal Compliance
Information is retained to maintain compliance with applicable laws and regulations and to respond to lawful requests from relevant authorities.
4. Sharing Information with Third Parties
casino divine does not sell or rent your personal information. However, in certain circumstances, limited information may be shared with trusted third parties.
4.1 Payment Processors
To complete transactions via bKash, Nagad, Rocket, and Upay, the necessary financial information is shared with the relevant payment processor. This information is used solely for processing transactions.
4.2 Technology and Analytics Services
To improve platform performance, we use the services of trusted technology partners. Information shared with these partners is subject to strict confidentiality agreements.
4.3 Legal Requirements
In the case of a court order, lawful government directive, or other legal obligation, relevant information may be provided to the appropriate authority.
4.4 Business Transfers
In the event of a business merger, acquisition, or restructuring, your information may be transferred to the new owner. In such cases, you will be notified in advance and the protections of this Privacy Policy will continue to apply.
5. Information Retention and Deletion
5.1 Retention Period
All necessary information is retained for as long as your account is active. Even after an account is closed, financial transaction records and identity-related information are retained for a defined period as required by law.
5.2 Requests for Data Deletion
You may contact casino divine's support team to request deletion of your personal information. However, we may be required by law to retain certain information for a specified period.
5.3 Secure Deletion
When information is deleted — either at the end of a retention period or upon request — we use secure data deletion methods to ensure no third party can recover that information.
6. Information Security Measures
casino divine has put in place industry-standard technical and organisational measures to protect your information. Our security framework is continuously updated.
6.1 Encryption
SSL (Secure Socket Layer) encryption is used for all data transfers. All communication between your browser and our servers is encrypted, so no one can read your information in transit.
6.2 Access Controls
Only authorised staff can view your information, and only for specific purposes. Every access is logged and reviewed regularly.
6.3 Security Testing
Regular security tests and vulnerability assessments are carried out on our systems. If any security issue is identified, steps are taken to resolve it immediately.
6.4 Response to Data Breaches
In the event of a data breach, we will promptly notify affected users and take the necessary steps to minimise harm.
7. Your Rights
As a casino divine user, you have certain important rights regarding your personal information. We respect these rights and support you in exercising them.
7.1 Right to Access
You have the right to know what information we hold about you. If you submit a request through our support team, we will provide that information within the designated timeframe.
7.2 Right to Rectification
If any information on your account is incorrect, you may request that it be corrected. Information can be updated through account settings or the support chat.
7.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, if your account is active or there are legal obligations, some information may need to be retained.
7.4 Right to Object to Processing
You have the right to object to marketing communications and certain types of data processing. If the objection is valid, we will stop that processing.
7.5 Right to Data Portability
You have the right to receive your personal information in a structured, machine-readable format. Contact our support team for assistance with this.
8. Protection of Minors
casino divine is for individuals aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If a minor has registered by mistake, that information will be deleted and the account will be closed as soon as it is identified.
If a parent or guardian believes their minor child has registered on our platform, please notify our support team immediately. We will promptly review and close that account.
9. Policy Changes
casino divine may update this Privacy Policy from time to time. If there are any significant changes, we will notify you by email or through the platform, and the new effective date will be noted on this page.
Continued use of the platform after any changes will be taken as your agreement to the updated Policy. We therefore recommend reviewing this page regularly. To learn more about the overall terms of using the site, see our About Us page.
10. Contact Us
If you have any questions, comments, or requests to delete information regarding this Privacy Policy, please contact casino divine's support team. Our team is available in both Bengali and English, seven days a week, twenty-four hours a day.